The Impact of AI-Driven Personalization on Consumer Engagement and Brand Loyalty

Authors

  • Syed Muhammad Mudassir Ahmed Master of Business Administration, Marketing, Karachi University Business School (KUBS), Faculty of Management & Administrative Sciences, University of Karachi, Karachi, Sindh, Pakistan. https://orcid.org/0009-0000-5662-8401
  • Muhammad Owais MBA, Marketing, Karachi University Business School (KUBS), Faculty of Management & Administrative Sciences, University of Karachi, Karachi, Sindh, Pakistan. https://orcid.org/0009-0002-0480-1019
  • Mohammad Raza MBA, Marketing, Karachi University Business School (KUBS), Faculty of Management & Administrative Sciences, University of Karachi, Karachi, Sindh, Pakistan.
  • Quasim Nadeem Engineer, SouthTech QA, Doha, Qatar.
  • Bilal Ahmed MBA, Marketing, Karachi University Business School (KUBS), Faculty of Management & Administrative Sciences, University of Karachi, Karachi, Sindh, Pakistan.

DOI:

https://doi.org/10.55737/qjss.v-iv.24313

Keywords:

Artificial Intelligence, Digital Marketing, E-Commerce, Consumer Behavior, Online Customer Experience, Personalization, Data Analytics

Abstract

As the digital landscape evolves, the importance of artificial intelligence (AI) continues to receive unprecedented attention, forcing companies to look for innovative solutions to improve consumer engagement. With growing competition, businesses have turned to AI-driven strategies to improve their marketing success. The transition to this new era of marketing is achieved through AI and machine learning-based resources that can help alter customer behavior. This research focuses on the current state of digital marketing with respect to integrating Artificial Intelligence (AI) to strengthen consumer experience with personalized engagement and drive brand loyalty. A quantitative survey was conducted among 225 participants, and data were analyzed via structural equation modeling (SEM) to examine the relationships between AI integration, personalization, consumer engagement, and brand loyalty. Results indicate that the adoption of artificial intelligence personalization has a clear impact on customer experiences, as well as intensifying consumer engagement and encouraging long-term brand loyalty. Findings underscore the need to strategically utilize AI in digital marketing to drive individual customer experience, enhance retention, and drive competitive advantage in the marketplace. This has some real-world implications that businesses ought to try out more ethical and explainable AI where possible (and where it has proven effective) to provide transparency through marketing utilities and ultimately improve brand performance-through transparency.

Author Biography

  • Syed Muhammad Mudassir Ahmed, Master of Business Administration, Marketing, Karachi University Business School (KUBS), Faculty of Management & Administrative Sciences, University of Karachi, Karachi, Sindh, Pakistan.

    Corresponding Author: imudassirahmed@hotmail.com

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Published

2025-03-28

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How to Cite

Ahmed, S. M. M., Owais, M., Raza, M., Nadeem, Q., & Ahmed, B. (2025). The Impact of AI-Driven Personalization on Consumer Engagement and Brand Loyalty. Qlantic Journal of Social Sciences , 6(1), 311-323. https://doi.org/10.55737/qjss.v-iv.24313